BAD CUSTOMER SERVICE FROM OAKHURST INSURANCE

Terrible service from Oakhurst insurance. I was involved in an accident on 24/02 and when I phoned Oakhurst was told to phone back on Monday at 8 to report a claim. I reported the claim on 26/02 was told that Connie Muthavhi will phone me back, no one phoned me that day. I phoned the company on 27/02 was told that she phoned me at 16:30 26/02 and I did not pick up. which is a lie. The problem with this company is that they don't provide customers with feedback. I submitted an accident report 01/03 and no one sent me an e-mail to acknowledge receipt. I phoned twice and finally was told that it was received and the person working on my case is not at work. This morning spoke to a lady who talks one way and does not want to listen to what the customer says she did not even want to listen to my concerns and how best they can improve their service. Apparently they have a lot of customers and I must wait my turn how ever long it takes. She hung up on. All I need is to be kept updated with the status of my claim. I need the claim paid and my car fixed, ASAP. Once Oakhurst does this for me I will gladly cancell my policy with them because their customer service, SUCKS!!!!!!!