1 reviews | Active since Nov 2015
Bad Customer Service & exorbirtant premuims
I am a client with Oakhurst Insurance and was contracted to Netstar Tracking company via Oakhurst Insurance for 3 years, with Nomaphelo Yali (Personal Consultant) & Josh Gregory (Team Leader).<br> <br> I sent an email in June 2015 and notified both Nomaphelo & Josh of my trip overseas and requested suspension of my account for the duration of a 3 months trip, but they failed to remind or warn me of my Netstar contract but agreed to my request.<br> <br> On my return Netstar was debiting my bank account directly of R212 & Oakhurst Insurance R745 without any notification from R640 [URL Removed]<br> <br> I then paid- off outstanding amount to Netstar (3/5 months), and I was promised that both accounts will be LINK as previously with the expected original amount of R640 incl. Netstar, as it was a pre-suspension premium.<br> <br> I had since being struggling to get hold of both Nomaphelo Yali & Josh Gregory for the past months via telephone calls and emails with no response, to confirm matters and the original amounts (pre-suspension) as I have rectified their initial excuse.<br> <br> I have spent enough on my phone bill being sent from pillar to post by other staff members
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Be advised that we are currently investigating this query and shall revert at our soonest.
Kind regards
Oakhurst Resolutions Department
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Be advised that we are currently investigating this query and shall revert at our soonest.
Kind regards
Oakhurst Resolutions Department
