Bad client service

I put a claim in on 16 or 17 Dec 2023, but being understanding that everyone is in a holiday mood & workshops & suppliers are closing for the festive season. I left my claim. Made contact again mid January after the holiday season, spoke to claims , claims spoke to an assessor & yesterday spoke to a lady in complaints who said she will call back , but no communication, .

I am a small touring company that needs neat , clean vehicles, but my vehicle has been standing since mid January with a dent & cannot be used. I am loosing turnover, and there is no importance from the people who work at a corporate company , it's just a another claim from a client but this client has 15 vehicles that need to be maintained, quickly & efficiently. I do not want a repair job but instead a replacement part I do not pay with repaired money every month & you (Outsurance) are quick to take money but not stick to your promise! It is now 7 weeks & my vehicle is standing still & you (Outsurance) can't get it right. I will be canceling my policy at the end of the month & fix my repair on my own.

From Faadiel's Tours and Transfers