Bad Bad Service

I had an accident more than a month ago whilst driving my mom's car. A bakkie hit the car I was driving at the back. We submitted all the paperwork. After that it has been a roller coaster ride. They do not answer phones or call back. Lelethu Stuurman, our case handler doesn't know anything about our claim. We have to remind her all the time about it. We get no communication from her. About four weeks ago we got a call saying we must take the car to the panel beaters for repairs. When we got there, the panel beater had not received the necessary paperwork to fix the car. The two days later Oakhurst insurance sent in their assessor, and we have not received any communication as to what is going on since. When we call they say they have sent the documents for verification, and it has been more than two weeks of this verification story. It has been a very frustrating 6 weeks to say the least. We do not know what to do anymore. Just frustrated.