awaiting for response for more than 3 weeks now

I'm so annoyed by the service of Oakhurst insurance laid a claim with insurance 3 weeks and no outcome of it.<br> When I phone to speak to Janine she's never available on her desk and doe not get to me when she receives the msg.my vehicle was in accident on the 19/04/215 till now am waiting and the towing company is awaiting for response.Janine handed my claim to a lady by the name of Mea Botha and haven't heard from her since.<br> I'm being pressured by towing company and they not responding to the release of my car as they are not covering me For my claim. Very bad, unprofessional and dissatisfactory service ever I've seen or had.<br> I'm not sure if its about color cos I feel they are taking advantage of the situation as they would not does do this if it was Claim of another race would never recommend the insurance to anyone. They target people like myself who are first time car buyers, they expensive with very poor service and that's just BULL.<br> Shifting blame to another Mea Botha and its just a run around and no one is willing to assist and replies to their messages that we leaves with their colleagues.Im mad as hell cos they keep deducting on my account but not getting certisfation.