Appalling service

My father lodged a claim for a cracked windscreen with Oakhurt. The claim was submitted from a trusted glass fitter. Weeks went by with no response from Oakhurst. It's only after I wrote a complaint that they said they'll fix the glass. They sent someone and they put a new windscreen. Within less than 2 months, the glass has cracked from the bottom and the crack has now moved horizontally across the whole screen. I contacted Oakhurst and they sent a technician, final verdict was that the glass was hit by a rock, it must have been a small magical rock travelling faster than the speed of light because this so called area of impact is hardly visible to the human eye. I wrote an email to Oakhurst I even attached pictures of this crack but nothing has come of that. My father is now expected to log a new claim and pay another excess fee for something that is very questionable because the meaning of this is that the car cannot be driven on a gravel road if it's not to be touched by the tinniest soil particle. This has been dragging on for weeks now, too much $ wasted making calls. Different person everyday, \we'll call back"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853132;809680;13;5;0;1;0;0;5;NULL;NULL;NULL;15/05/21 7:23;15/05/21 5:31;Great Service;1785;Wendy Lawrence;***;Great Service, Great Communication. Excellent work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;393694;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/05/21 7:29;15/05/21 5:32;Not answering;8,41E+12;Accounts / Call centre;***;This is my second report in 2 weeks time. I am yet to get a hold of standard. On my attempts last week where my phone calls were not answered and I send a report on Hello peter, Standard bank came back to say they will contact me shortly. However I am still waiting. <br> My query stays unresolved.<br> <br> This services from them is pathetic!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;849236;822528;2;5;0;0;0;0;5;NULL;NULL;NULL;15/05/21 7:22;15/05/21 5:33;Kelbricks Responded;;John;***;Kelbricks Roof Trusses contacted us, and after discussions, it was decided by Kelbricks to remove the current Sub-Contractor, Thabo Khoza, due to incompetence. Kelbricks assigned a new contractor to complete all outstanding issues. <br> According to our contract, Kelbricks Roof Trusses were not liable for the installation of the roof, only the roof trusses.<br> We would like to thank Kelbricks for their positive attitude to resolve this problem.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853134;623;14;2;0;1;0;0;2;NULL;NULL;NULL;15/05/21 7:02;15/05/21 5:35;NON EXISTING CUSTOMER SERVICE ;;;***;Returned my couch cover to the Kolonnade showroom, on 07/02/2015, to have a +/- 6cm tear in the stitching repaired. I was informed it will take up to 6 weeks for the repair (really!) But anyway, 1 month later I returned to the showroom due to zero communications from Coricraft to enquire on how long the repairs will still take, just to be informed \the couch cover has never left the showroom; many calls to the show; the showroom manageres : Angie; and even a request to the regional manager Johan - and still no couch cover;or ever any communication from Coricraf !? """