Again, why!!!!!!!!!?????

<p>We are back again, and still not happy. As I said before, I do not like coming to this site to complain. But my claim is not treated with enough respect and urgency. And all one will hear is an apology, not even sure of the sincerity thereof, because, here I am back again.</p> <p> </p> <p>After authorisation of my claim and sending to the panel beater, I get a call from the panel beater (Fri, 3rd March) to let me know that he had not heard anything from Oakhurst with regards to parts. Confused, he explained that Oakhurst is the only insurance that purchases their own parts and sends them to the panel beater. I was not informed of this because after authorization was sent to the panel beater, I was told that they will keep me posted. </p> <p> </p> <p>I wonder now, why during the approval process, as well as authorisation, why weren't the parts ordered. Why is everything done in such turtle pace whereby you have to wait for each and everything before moving to the next step.</p> <p> </p> <p>Then I called in yesterday and spoke with Mia, who assured me that she will talk to the procurement person to ask why/how/when.... Following, she said she will call me back immediately, and I am still waiting for that call even now. The timelines are always amended and I am inconvenienced for every day that passes without action. <br /><br />As I said, because of Helloperter, I will get a response and a programmed apology and will cross my finger yet again. It could be more sincere if there was a discount offered on the excess, or something, etc, just for the inconvenience caused. I must say, in another world, this whole process and repairs could have been finished within no time if everything was not so programmed.</p> <p> </p> <p>I would like to ask that, I be given a final word on when the car will finally be repaired.</p> <p> </p> <p>Regards</p>