SM
Sibusiso M
1 reviews | Active since Oct 2012
14 Sept 2019, 00:17
**** after sale service
They keep deducting deducting money from my savings account although I made it clear that all premium should be deducted from my credit card. Their customer service is just ****, they don’t respond to emails.
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Replies (2)0
Replies (2)
Oakhurst Insurance Company's replyOfficial
16 Sept 2019, 09:09Dear Sibusiso
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply16 Sept 2019, 09:09
Official
Dear Sibusiso
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
19 Sept 2019, 11:48Dear Sibusiso,
We apologise for any inconvenienced that this may have caused.
We apologise for any inconvenienced that this may have caused.
We confirm that you were contacted by a consultant in our client care division on 16 September 2019 who resolved your complaint to your satisfaction.
We trust at that you find this in order.
Kind regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply19 Sept 2019, 11:48
Official
Dear Sibusiso,
We apologise for any inconvenienced that this may have caused.
We apologise for any inconvenienced that this may have caused.
We confirm that you were contacted by a consultant in our client care division on 16 September 2019 who resolved your complaint to your satisfaction.
We trust at that you find this in order.
Kind regards
Oakhurst Resolutions Team