FO
Farhaana O

1 reviews | Active since Jan 2018

27 Jan 2018, 10:44

Additional billing

They deducted my account yesterday,26 Jan for an extra R128 which I did not give permission for. When I called I was told it was for courtesy car. I said if they go through our telephone recordings they Will hear I didn't want to pay anything above R456 quoted price. They said they would refund. This morning they deducted 3x R191 from my account. I have other debits that are going off tomorrow and my account has insufficient funds. I will not recommend oakhurst.

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Replies (5)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply29 Jan 2018, 11:01
Official

Dear Farhaana

Thank you for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regard

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Apr 2018, 15:17
Official

Dear Farhaana

We confirm that the refund was processed into your FNB bank account on 28 March 2018.

Please accept our sincere apology for any inconvenience that might have been caused.

Trust the above is in order.

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Apr 2018, 15:17
Official

Dear Farhaana

We confirm that the refund was processed into your FNB bank account on 28 March 2018.

Please accept our sincere apology for any inconvenience that might have been caused.

Trust the above is in order.

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Apr 2018, 15:17
Official

Dear Farhaana

We confirm that the refund was processed into your FNB bank account on 28 March 2018.

Please accept our sincere apology for any inconvenience that might have been caused.

Trust the above is in order.

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Apr 2018, 15:17
Official

Dear Farhaana

We confirm that the refund was processed into your FNB bank account on 28 March 2018.

Please accept our sincere apology for any inconvenience that might have been caused.

Trust the above is in order.

Oakhurst Resolutions Team