ACTIVATING POLICY WITHOUT MY CONCERN!

i received a call from a sales agent by the name of Danelle Ontong,she tried to convince me to change my insurance package to the one she was selling,i did not agree to what she was selling i only asked her to send me the documents i will go through them and let her know if iam interested,she promised to mail the documents within few seconds after talking to her i receive sms that she has activated the policy,that really irritated me because i made it clear to her that iam not doing any changes to my policy but she continued and activated the policy,iam so angry why do u guys force us to pay for something we not interested in,i think its time i start shopping for another insurance iam tired and very irritated,i demand they send me that recording