Account debited after cancellation

After I spoke to Thandi and cancelled my policy my account was debited twice on the 28th of July with the amounts of R921.25 and R105.00 respectively. I spoke to Thandi whuo told me that my money will be reversed in three days time, am still waiting. I will advise people not to try and get a quote from Oakhurst insurance. I told you people that I am not happy with the way you working out your excesses. Can someone please phone and tell me when am I going to get my money back