ABSOLUTE WORST SERVICE I'VE EVER EXERIENCED!!!

On behalf of (Mr Basil Herclass – Policy Number: QUA*** ). "Oakhurst is by far the worst company I've ever dealt with. My car went in for fixing almost two months ago after a motorcycle dented the passenger side door. Since then it has been an endless battle of unanswered phone calls, empty promises and rude consultants. One consultant in particular (Bridgette Mkhedane) told me that "Parts don’t fly from the store, so I should be patient". How can you address a customer in that way? After numerous struggled to get my car back, I decided to visit the panel beaters myself, just to see what shape my car was in. To my Horror I found my car completely stripped and being fixed by, what looked like, old car parts. My car was still in great condition when I put in my claim as this has been its 1st accident but the parts that they were fixing it with seemed in worst condition than my vehicle. Outraged by this I needed to speak to my Customer Service Rep (Nikiwe Linetyeni) who is almost never available and does not return any phone calls. Finally I requested that someone attempted making contact with her on my behalf and she advised that she does not assist with claims or ombudsman related issues, she only assists the customer with questions around the policy, premiums and payments (How convenient). I was told on "13 Oct 2020" that my car is ready and when I went to pick it up, the left mirror is not the same as the right and the automatic function does not work. This insurance company is a complete joke. Not only do they offer terrible service but I will take legal action should I find that my car has been fixed with old car parts.