3rd party claim NIGHTMARE process

I submitted all relevant documents 17 October 2018 and the allocated claim administrator is Nicole Swart. While i think its tedious to complete the third party process in 60 working days, event when my claim was nearing the end Nicole advised me that she couldn't send me the offer because its not the 60th Day - how bizarre! She later explained that management advised her that she should focus on finalizing claims that were submitted before mine - although mine was complete and only send through my offer on the 19 February which is the 60th business working date.

I contacted Nicole letting her know that since she is holding off on sending me the offer paperwork, she better ensure that i receive the offer on the 60th day because i am tired of this tedious process. I then advise her that i am not willing to wait any longer that 60 business day so she better ensure that all is well for the D-day. I got a lousy 'yes mam' response

Today marks the 60th working day (19 February) and you wont ****en believe it!

They are awaiting for their client to pay the 3rd party excess fee, until then i will not receive the offer! UNBELIEVABLE! i contacted the guy and he advised that they only let him know that he needs to pay excess a few days before the 60 day deadline. While i understand that this is documented in the agreement that their client signed, they should've flagged this sooner.

Way forward: Please provide me with my offer thereafter deal with your client, you cannot advise this on my 60th day, thats pure bull****! I want my pay out! DEAL WITH THIS, i told you i will not wait any longer that 60 business days now you're telling me that a ****en excess fee needs to be paid BY YOUR CLIENT WHICH YOU ONLY INFORMED A FEW DAYS AGO - UTTER BULL!.

Not only is this not an inconvenience, the payout and quotes will be too far fetched!

my claim number is DOTX ********** -00001 Don't ****en call me if you are not paying me MY MONEY!