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omatiwane O

1 reviews | Active since Aug 2016

04 Aug 2016, 09:30

3rd Party Claim - motor vehicle accident

<p>I have a 3rd party claim which was submitted to Oakhurst Insurance Company, waited for over 3 months to get any feedback, they then sent me an offer of which I accepted it's been 3 weeks already nobody gets back to with just a form to fill in my banking details.</p> <p>I'm aware that I'm not their client but they treated me really sucks, I would never recommend their businnes to anyone.</p> <p> </p> <p>This a very big inconvenience to my car has been stuck for over 3 months and they told me about 60 day period which was specified in their claim process document it's way passed 60 nows we're are in August I submitted my claim 24 May already.</p> <p> </p> <p> </p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply04 Aug 2016, 13:29
Official

Dear Mr Matiwane

As per the conversation that you had with Vuyisile Ndhovu you claim file was at vetting and authorisation stage.

We confirm that your claim has now been fully approved and a release form will be sent to you shortly.

Kind regards

Dotsure Resolutions Team

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omatiwane O's update06 Aug 2016, 04:53
Reviewer Update

Still no payment has been done, I have a telephone recording of Vuyisile telling me payment will be done within 24 hours