10 days later my car hasnt been assessed

I was in an accident on the 30th of last month. my car was taken to a panel beater and I received no feedback. I contacted my personal claims consultant at three times a day and she never got back to me for 4 days. my car needs to be assessed so I know what needs to happen, how long its gonna take to repair, how much access I need to pay and today its 10 days later and the car still hasnt been assessed. I need my car assessed as soon as possible so can move on with my life. if Oakurst doesnt want to loose me as a customer, which after this experience they probably will, they need to change my personal claims consultant immediately because SHE CLEARLY DOES NOT KNOW WHAT SHE IS DOING - IT DOES NOT TAKE 10 DAYS JUST TO GET A CAR ASSESSED, NOT REPAIRED BUT ASSESSED. The only person who know what they are doing and has been trying to assist in this company is Roche and I would like to thank her and its such a pity she cannot see this whole process through for me and this other *********** woman has been assigned. compared to the attention I received signing up for this insurance, receiving calls from the company THREE times a day to me having to track One person down three four times a <div><br></div><div><em>(Supplier name changed from Auto And General Insurance to Oakhurst Insurance by Hellopeter.com)</em></div>