NO response from management after safety incident!

During March 2023, my husband, myself and my 4 year old child checked in here for the first time. My child leaned against the banister on the top floor and the entire beam fell out - luckily my husband caught him in time or he would have fallen through! I was at the bottom of the railing and watched horrified as the piece of the railing fell past my head onto the bed below. I immediately complained to management, as my child could have been seriously injured. They did not seem to care at all. My husband hand to manually knock the beam back in place with force, but it was not secure. They said the manager will investigate and "may" refund me. I proceeded to stay another night to give it another chance and paid in full. I have sent numerous emails to Megan, the manager, with not one single response. I am horrified at the lack of customer service and I was a first time customer too. You cannot have such a safety hazard that could serverly injure a small child and management does not even bother to get back to you. The least I would expect is a refund ! Or even a REPLY with an APOLOGY !!!!!! Clearly I am not running after the refund as I opted to stay a second night and paid for both in full. I reported this with the hope this would not happen to the next family who stayed there.....I will not recommend this hotel to anyone and am informing others about this really shocking customer service. Why is the management so terrible with ANY feedback???