Problem with Springs

Good Morning,<br> On the 4th December I collected a bed from O bed northlands Deco Park, few days later I noticed there were some problems but because had to travel till the17nth December ignored the problem.<br> When We came back I reminded my husband about the bed problem and we tried calling the shop on the weekends since it was festive season we thought we shall try on the 4th,Indeed we got through but was told the factory opens on the 11 then an inspector will come see first, since the inspector came the bed was supposed to be replaced on the 18 of January but to date we getting excuses, now we are told about next week again, we tried reaching O bed today, they also not sure who must give us the new bed, I think its unfair knowing their bed has problems and their own inspector came to confirm it, but no new bed has been dispatched to date, excuse after excuse. their customer service is very bad and I will not advice anyone to deal with such people.