bad client service for Motosure insurance

my name is lerato mokgahlane, i had an accident on the 21 april 2018 n im insured with Motosure under Nzalo insurance. i laid a claim with them and today is the 21 of july they havent paid my claim. almost everyday i call the guy by the name of Mathew (Matt) Brummer, they say he is busy on the line he will come back to me but he never does. after u call almost a week you finaly get to him n all he say is "he sents an email everyday to Nzalo but they dont reply back". if is how they going to treat their clients i wont encourage evryone to join them because it is really frustrating for the whole 3 month not knowing when will the insurance you pay is it going to settle your car.. he doesnt reply to emails and sumtyms when they see my numbers they jst hangup the call. seeking interveneng in these matter before it gets out of hands