NYPD ******** security service

I started using NYPD when we moved to Parkhurst. It soon became clear that their response and service was very poor. We then contacted CSS and started using their service which was a lot better.

I then tried to contact NYPD and stop the debit order. I had no luck, the contact information was very spotty. I looked online to get a contact number but the website was out of commission. Using the email information I had from the time I contacted them to start the service, I sent an email at the end of October 2016 to inform NYPD that I wanted to stop the service and that they should stop deducting my account. No response at all.

In December 2016 I sent another email with still no response. I went to the bank to instate a stop payment which lasted for 3 months. Then they started deducting the money again.

By August 2017 I managed to get the contact details for the new owner Jan Paxton. After talking to him on the phone I sent an email asking him to stop the debit order and to refund me the money which was debited after I stopped the service in October no response from him and they are still debiting the money from my account.

I have tried changing bank accounts but Nedbank won't stop a debit order from their side even if you close you account it will just reopen the next time the debit order goes off and according to the terms and conditions I am liable for all the monies and charges. I'm not sure what the other banks rules are in this regard but it's just another bunch of rules and regulations giving the consumer the finger. It's not like we can go without a debit order or a bank is it.

Anyway, be very aware of using NYPD