Very helpful staff changed my impression of the company and product

We had been experiencing several issues with our prepaid electricity meter ever since it was installed several months ago - mainly inconsistent connection issues where the meter would not connect to give a reading, or not connect to be able to load a pre-paid voucher.

After numerous phone calls (and many hours of call waiting) to Eskom no one that I spoke to was of any help and eventually I wondered if the meters were faulty and supp**** by some ***** Eskom bribe company as seems to have been the case with most of Eskoms contracts recently. As an act of desperation, I called the manufacturer - Nyamezela Metering - with the impression that the problem was with the meter and that the unit was either of terrible quality or faulty.

The lady that I eventually managed to speak to (I didn't get her name, but she was apparently the head of manufacturing for the units) was far more helpful than I was expecting and seemed very interested in getting my problem resolved although she explained that they usually don't deal with end-users directly and wouldn't be able to assist if it was an installation or wiring issue on our side.

After giving a brief explanation of how the unit worked, she assisted with troubleshooting and it seems like we have eventually managed to resolve the issue. Thanks mystery lady!