Unsatisfactory customer service ????

I just spoke to a man by the name of Salim working on the distant learning in education department of the university. I have never had such horrible service in my life. I was enquiring about the application process for a qualification in education and he was no help at all infact he was very rude, didn't give me any solution and even hung up the call on me while I was trying to explain my situation to him, he tells me the closing date is today of which iam aware of which is why I needed help with my application before it's too late and this is what he does. He has no people s****s whatsoever, he has no respect and only brings a bad image for the university, while we looking for help he acts like his above all human race and how dare he hung up the call on my ear while I was still talking. I am very unhappy infact am ****ed at his level of disrespect. He should be fired immediately and never ever work with people cause he seem to hate our existence....