Unrelenting Disappointment: NWU MBA Application Experience

Student no.***5

I regret to express my dissatisfaction with the MBA application process at North-West University. Despite applying in 2021, 2022, and 2023, I consistently received rejection letters after submitting a payment of approximately R1300 each time. The indifference towards my situation, especially regarding a bursary I secured for my studies, has left me disheartened.

The Business School's lack of responsiveness in terms of student customer service is appalling. Emails and calls often go unanswered, exacerbating the frustration. Even attempting to contact Elma Senekal on the office line proved futile, as calls were redirected to her cellphone during her holiday. Furthermore, when seeking the MBA program leader Leenta Grobler's contact information, the response from Senekal was unexpectedly unprofessional, suggesting communication via WhatsApp to address an email query.

The most disheartening aspect is that when expressing dissatisfaction with their services, it appears they hold grudges. The mere act of lodging a complaint seems to have soured their attitude towards me, further diminishing any hope for a constructive resolution. This retaliatory behavior only deepens my disillusionment with the institution's professionalism and commitment to student welfare.

This experience has significantly tarnished my perception of the institution's commitment to effective communication and student support.