GN
Grace N

1 reviews | Active since Jun 2025

24 Jun 2025, 20:14

NWU North West University, not worth the stress! save your money

NWU doesnt care about distance students! we are paying and not getting education for free yet we are sidelined and treated like trash.

now its exam time and NWU has done a number on the distance learning students. my complaint is about how the decided to change venues abruptly, last minute and inform us that we won't be writing second opportunity exams at the venues we are used (ones that are close vicinity). they instead make it compulsory that they only have 19 venues available for second opp exams and we must either take it or leave because "they can't do anything about it."19 venues in the whole of south Africa, my closest venue is 297km from my place of residence, the exam starts at 09h00am!!! how the heck must I get there? who's gonna give me money to get there even?

it doesn't end there, I have sent emails of enquiry regarding the issue because I know i'm not the only student student who's going to suffer because of this, and no efforts have been done thus far.

This university is very unprofessional, there are always complaints about how they handle students issues, especially distance students. they take time to resolve queries and don't even care what you might be going through at that moment.

I regret registering with them, I trusted their credibility but they are unprofessional.

0
Replies (4)
Nwu
Nwu's reply25 Jun 2025, 06:30
Official
Good day

Thank you for bringing your complaint to our attention. The relevant department will revert to you. You have been included in the email to them.

Regards
Louis Jacobs: Director, Corporate Communication
GN
Grace N's update27 Jun 2025, 13:52
Reviewer Update
good day,

thank you for your response.

However, no one wants to take accountability or resolve the issue at hand created by the university. instead the last email I received is that if I don't reach a venue that is 300km away by 09h00am I will automatically have to pay them more money and spend more time than I already have by registering again for the same module in the coming year. Sending multiple emails, at short notice even about the change of venues does not exempt the university from being inconsiderate and rather irresponsible with my access of education that they promised for an agreed payment.



GN
Grace N's update27 Jun 2025, 14:40
Reviewer Update
... Another aspect that they are not looking at here is the safety of the students that have to travel too far for these exams. People get kidnapped and killed for absolutely nothing, women are victims of kidnapping, **** and even ******, yet as long as NWU gets what they want, all of that does not matter!
Nwu
Nwu's reply30 Jun 2025, 06:26
Official
Dear Grace

I know that the relevant department got in contact with you, but unfortunately there is no other way to handle the situation currently. As indicated the matter is being addressed to seek an alternative going forward.

Regards
Louis