NWU Failure to Process Credit Refund

I have been requesting a refund since March 2025. I have written countless emails and made numerous calls, I get ignored or shunted around without actual assistance.

I am told to access a portal which I have explained I do not have access to. I was given a manual refund form and later told it does not work anymore. I receive absolutely no assistance whatsoever, and everyone just keeps passing the buck.

I have sent them all the requested documents to process the refund and recently even cc'd the vice chancellors PA in an email in order to get someone's attention.

I have not received answers as to why I was told I could study in 2025 and then asked to reapply only for my application to be rejected. The least they can do is process the refund.