NWU communication frustration

If I would write about the beauty of NWU Potchefstroom aswell as the residences I would give it a 5 star , but sadly I'm not here to write about that, I'm here to write about the bad communication aswell as the lack of help and the giving of false information , and if I could I would give this a 0 star but this site doesn't give me that option .

I really did not want to come here and do this but I was left with no choice , and I am tired of struggling, struggling to get a straight answer since September 2025.

I am currently a 1st year student at the PC and I study foundation phase teaching, I would like to transfer from a contact learner to a distance learner from my second year till I'm done studying. I emailed a few people and after a time someone came back to me and told me I have to go to my faculty, the same day I went to my faculty and was kindly told to follow specific steps by logging a ticket on the student helpdesk , days/months passed , and I went to my faculty again to that same person and they took my contact details to query my application in the meeting they had later that day. I decided to log another ticket that got resolved and said "You can expect to receive feedback on the outcome of your request via e-mail by late November 2025. " aswell as "Kindly avoid submitting multiple requests, as this may lead to confusion and cause delays in processing. This ticket has now been closed/resolved, but you will receive feedback on the outcome of your request, as indicated above" I waited patiently from that ticket till end November and nothing was said . Today is 1 December 2025 and I did not yet receive feedback.

I emailed and called numerous people , and numbers today , including the PCSCC they sent out saying we can reach if we need assistance until 23 January 2026 , and the academic email rep**** to me "Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail." How am I supposed to get help in this time then ?

I also talked to the NWU bot on WhatsApp, the first conversation was not very helpful, I decided to start a second conversation and I received helpful information after saying I want to report them on this site . Why does it have to be so difficult ?

I understand NWU has alot on it's plate , especially in this time, but it is no excuse for giving out false information . And I understand they have to prioritize new students at the university but they can easily lose current students if they don't give them the attention and information needed .

I start a job in January 2026 as a student teacher and I need my papers saying I am no longer a contact learner but a distance learner .

I hope this message gets out in more right ways than wrong ways , and leaves a more clear message than me getting a clear answer .