North West University - Worst Student/Customer service I have ever seen.

NWU has the worst student/customer service I have ever seen, and that is saying a lot in South Africa. I app**** to complete my studies which was one semester, upon which I was accepted. I immediately started sending emails to the different contact email addresses to which I rarely got a response, and when I did, the information was extremely vague. I was eventually told I have to register first before I can receive credit for previous studies, which was done at NWU by the way. I paid the amount of R12 345,00 and was told to log a ticket with the helpdesk in the portal. I did this, over 5 times due to no responses. I got one liners as answers and none of the answers actually did any good. All the tickets were marked as resolved before I could even respond. I had also sent countless emails to anyone I could, with no response either. Terrible service, anyway, I decided that I have to cancel my studies as the years work already started weeks ago and there is no way I could catch up due to working full time (I was enrolled for the distance learning BSc IT). I have now found out that I cannot receive the full amount back that I already paid, R2400 will be held as non-refundable, this is absolutely unacceptable as it is entirely the fault of NWU as to my cancellation. All I needed was a bit of assistance, which should have been quick and easy. This has turned into a major headache for me and I can't even request a refund because the site is down. I do not recommend anyone going to NWU if quick and helpful service is what you are looking for.