Does this university consider other peoples feelings though

I am writing to formally lodge an urgent service and maladministration complaint regarding an ongoing crisis with my academic profile, curriculum audit, and graduation status for my Bachelor of Education degree. Below is the chronological sequence of events detailing exactly what transpired:

System Selection & Approvals (Year 1 to Year 4): From my first year of registration through to my final year, I registered for and completed the Afrikaans First Additional Language (AFAF) modules. The NWU online registration system successfully vetted, accepted, and approved my module selections annually. At no stage over the four consecutive years did the registration system block my profile, issue a curriculum mismatch error, or indicate that I was in the incorrect stream. I completed my modules in absolute good faith, paying all required university fees and achieving 527/527 credits—notably passing my language track with distinctio

Graduation Block and Investigation: Upon completing my studies, I was waiting for my graduation date. Because my employer required formal confirmation of my completion to secure my ongoing employment contract, I repeatedly engaged with the Faculty of Education and the Unit for Distance Learning (UDL) to secure an official status letter. It was only due to my active insistence on this letter that a faculty administrator reviewed my file and claimed that I should have taken English First Additional Language (ENAF) modules instead of the AFAF track I had been permitted to for four years.

Official Verification and Document Issuance: Following an internal review of the system's oversight, the university formally cleared my graduation profile. My online student portal status was officially updated to "Graduate," and the university issued me an official, stamped NWU Letter of Completion. Acting on this legitimate institutional verification, I approached the South African Council for Educators (SACE), who approved my professional registration and issued my physical SACE teaching certificate. Furthermore, I received an official correspondence from the graduation office confirming that undergraduate ceremonies are scheduled for 25–27 November 2026.

Current Breach and Retroactive Profile Alteration: Over the past 48 hours, my student portal was quietly altered without prior warning or written explanation from Faculty Management. My official graduation completion date has been completely scrubbed from the system, and my academic status has been retroactively downgraded from "Graduate" back to "Registered as Extended.

This silent, retroactive reversal of a certified academic profile especially after the university has already issued an official Letter of Completion that has been used for statutory professional registration constitutes severe administrative negligence and bad faith. My employment contract faces an absolute deadline this coming Tuesday, 8 September 2026, and this erratic administrative behaviour threatens my entire livelihood. Under the Promotion of Administrative Justice Act (PAJA) and NWU’s General Academic Rules, the university cannot retroactively penalise a student for its own multi-year systemic registration errors after issuing final completion clearance.

I urgently request that the Student Judicial Services intervene to: Immediately restore my academic status to "Graduate" on the live institutional system to match the physical Letter of Completion in my possession. Ensure that my name remains securely on the graduation list for the November 2026 ceremonies. Investigate the unauthorized, retrospective tempering of my academic records by the faculty administration. I have all the documents as proof just email I will send them.Refrain from calling me.