Zero service and poor product

Good afternoon Louise<br> After almost a year, this is the final email sent. If diamonds keep falling out of three supp**** wedding rings, what must I do?<br> <br> Please advise as to when NWJ will consider responding to any correspondence. If I say that we are fed up with this matter, is understating it drastically. I expect an answer, any answer, by COB today or I will take this matter much further. <br> <br> All I want is to know where is my wedding ring and when I can fetch it. This cannot be such a difficult request. I lost my ring to NWJ not being able to deliver a quality ring even after they have tried to fix and replace it SEVERAL times. <br>