YOUR CUSTOMER SERVICE SUCKS! NWJ MALL OF THE SOUTH

If i could i would give you no stars! My fiance and myself purchased our wedding rings through NWJ Mall of the South in November 2019 for the black Friday specials! we thought we had struck a bargain. We walked into the shop on the 17th of November 2019, saw the rings we liked and made the purchase, we were so happy. His ring needed to be re-sized so the staff at NWJ offered to get us a quotation through their jeweler and get back to us that Monday with a price. On the 19th of November ( the Monday) we receive a call that the price to re-size the ring would cost us R500.00, so I told the to not continue whit it as I had to discuss it with my fiance. I called her back at approximately 12:45 that same day to let her know not to continue as I found it cheaper somewhere else and that I would collect the ring the next morning (Tuesday the 18th of November), she agreed and I left it there. On the morning of the 18th I went into the store to collect his ring, to be told that the jeweler only comes on a Monday and a Wednesday, SO THIS MEANS I HAVE TO PAY A PARKING TICKET AND THAT I WASTED MY PETROL. never the less we collect the ring on the Wednesday (20th of November) whereby we received a bill that the ring was re-sized without our go ahead!!!!!!!!!! so we refused to pay the R500 and only paid R200 as that was the price we would have paid if we went to a different jeweler .....Three months down the line, I showed the ring to a family member on Saturday 7 March 2020 and realized that the ring had bad patches on it that it never had (assuming that the material that was used to make the ring bigger), so on Sunday 8 March 2020 we went into the store to go ask them for an exchange, we wanted a different ring or our money back. We got told by the lady ( ABIGAIL) that the ring needs to go back to the jeweler for him to identify what went wrong and possibly fix it, so we agree! on the note she writes " WORN AND CRACKED". now let me not loose my sense of humor here. THIS IS A WEDDING RING!!!! MEANT TO ONLY BE WORN ON THE DAY WE GET MARRIED, WHICH IS IN JUNE 2020. THIS RING HAS NEVER BEEN WORN EXCEPT THE DAY IT WAS TRIED ON AT THE JEWELER, THAT WAS THE ONLY TIME IT WAS PUT ON HIS FINGER. When we tell her that the ring was not worn ever and its not cracked its got marks on it, we get told thats how it gets identified, so with tears in my eyes...... I ask you how thats even possible??? We further ask for our money back and get told to speak to the supervisor that's not there! we must come back for our money. FIRST OF ALL LET ME TELL YOU, your staff do not know what they are remotely doing in that shop, 1. I phoned to tell them to NOT resize the ring, they go ahead. 2. Their communication is a disgrace, they could not tell me that the jeweler only comes on selected days. 3. On return of a product they write stuff that cannot remotely be true. 4. There is no supervisor when you need one. I WANT MY MONEY BACK AND I WILL NEVER COME BUY JEWELRY FROM YOUR STORE AGAIN!