WORST SERVICE WITH NWJ KOLONNADE

WORST EXPERIENCE EVER WITH NWJ KOLONNADE!!!! EMPTY PROMISES, ****/FALSE INFORMATION, RUDE UNCARING STAFF AND NOT EVEN TO TALK ABOUT THE STORE MANAGER MARCEL!!! ONE OF THE WORST EXPERIENCES. HAD TO RE-SIZE MY ENGAGEMENT RING TO A SMALLER SIZE AND WE WERE CONVINCED BY NWJ KOLONNADE THAT THE RING IS A DIAMOND RING. APP**** TO GET A QUOTE FOR THE VALUATION, HAD TO PHONE THEM FOR FEEDBACK AND WAS TOLD TWICE THAT THE JEWELLER VALUED THE RING WORTH R20 000, JUST TO GET THE VALUATION, ON A NORMAL HOME MADE UNSIGNED VALUATION FOR AN AMOUNT NOT EVEN WORTH GETTING A VALUATION FOR. WHEN SAME WAS QUESTIONED IN STORE, THEY DID NOT CARE THAT WE WERE UNHAPPY, HANDS IN THE AIR AND WE HAD TO PAY TO GET THE RING BACK. WILL NEVER EVER SUPPORT THEM AGAIN!!! NOT RECOMMENDED AT ALL.