Worst service ever

21 Dec I bought my two girls each a Christmas present from the Woodlands store. I clearly asked the sales person Boipelo if I can exchange if it does not fit. I also made her aware that I will then be back in Jan 2018 only as we are out of the country. On 7 Jan, I returned to the store to exchange for bigger sizes as both were to small. With a nasty attitude I was told that I cannot exchange as its beyond the 10day exchange period.... why did she not tell me that the day of purchase as I would not have bought stuff not able to be exchanged. I then left the store when they said they will ask the manager if they can exchange. I then called and was told they have not discussed this with the manager, but are looking for the correct sizes. Just for the record, I have been to this store twice, called 3 times and never able to speak to the manager... is there even a manager at that store? I decided to call Customer service, again with No success. Then I called head office and spoke to a Romona who called me back to tell me that stock will only be available again sometime in Feb. Based on that I said that I would then prefer my money back in order to buy my kids an overdue Christmas gift. Today, 11 Jan, I went back to the store to do the refund and was told, they are not authorized to do refunds, again no manager in sight. After calling Head office again and holding the line for 9min while they are trying to get hold of Romona, who was on leave, I eventually left the store again... with two small rings and no refund. Today I went dont to a level which I am not proud of. Who ever the store owner is must look at the attitude of the staff at that store as they lean on the counter and have no proper manners in dealing with customers. This is definitely the last time I but anything from this company and believe me, I will make everybody aware of the bad service and attitude.