Worst Customer Care in the world

<p>Good day,</p> <p>My complaint is two fold.</p> <p>The first happened at a store of yours in the Vaal Mall. Me and my boyfriend is searching for a ring to get engaged. On the 8th of July we visited your store in Vaal Mall. We enquired from the employee if we can open an accout or lay-buy a certain ring. This was after she just put the rings in front of us, with no explenation or enquiries to what we like so forth, she continued her conversation with other employees. So when we asked about payment options, she told us we should pay the full price, no accounts or lay-bays are given. When I arrived 8the Monday at work expressing my disappointment to my co-workers, one of them told me that her husband had opened an account for their engagement ring. I then went to look on your website to find that you offer accounts as well as lay-by options.</p> <p>On the 23rd of July me and my mom was in Bloemfontein at the Loch Logan Waterfront. I wanted to show her your beautiful rings. There were 4 ladies in the store. 2 ladies just sat there and smiled like we could not afford to buy at the store. The lady who helped us do not even knew what diamonds was. She put sargonias in front of us. When i asked her were where the rings from the website, she did not know what I was talking about. She is clearly not qualified to work in the store not knowing what diamonds are and not even knowing you have a website.</p> <p>It is two stores now that I had absolute bad expierence either with personel who simply would rather talk to her collegues than help a client or of someone so inexpieranced that they do not even know what diamonds are.</p> <p>You lost a sale with me for around R20 000. In this economic times it is crucial to keep customars happy, I don't even have to tell you that. The expierence we have had at other jewelry stores was so great and satisfactory.</p> <p>After I had sent an email to your customer care service you said to me someone will call me. 25 minutes later I received an email which said the case was closed and dealt with, not saying how or in which manner. You did not even call me, like you said you would.</p> <p> </p> <p>This is unacceptable.</p> <p> </p>