SN
Sarah N
1 reviews | Active since Sept 2011
12 Nov 2018, 08:14
Where is my refund?
I purchased an incorrect item on your website on 5th November. I asked for the order to be cancelled before it was shipped and I got an email on the 6th November to say my order was refunded. To date (12th November) I have not yet received the money back into my account. Why do you not have a phone number on your website? Please arrange for the funds to be refunded as this is now unacceptable.
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NWJ's replyOfficial
06 Dec 2018, 11:39Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply06 Dec 2018, 11:39
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,