Whats worse, *********** staff or people that make empty promises?

I app**** for an NWJ card in May and was approved almost immediately. I was told that I would need to go into a store to get my card but unfortunately I wasnt able to go get it as the closest store was in Kimberley. Finally last week I saw one had opened up in Loch Logan Waterfront so in I went to finally get my card only to be told that they cannot help me because they have not received their cards as yet and I must go to the kiosk in Edgars they will help me. Went all the way to Edgars only for the lady there to tell me that they dont stock cards I have to get one from the branch downstairs. I then told her they told me they dont have and I must get one from her. She then called their head office who confirmed that they cards were sent out but that they had not arrived and that the store should get their stock this week that just passed. She took down my name and number and promised to get the main branch in the waterfront to call me once their cards arrived which they still havent done. I called the call centre yesterday and was told that the Loch Logan branch have indeed received their cards so I can go ahead to the store and they will assist me. This morning when I got there I was told that they do have cards but that they have not yet been given training on how to activate the cards and it was too much effort to pick up the phone and ask for assistance instead I was told by the lady in the branch that she has my name and number (without even asking who I was or me telling her) and that she will phone me once the training has been completed. What kind of service is this? How can you employ people who dont know what they are doing or even bother to train them on the systems and protocols BEFORE opening the store to the public?! This is totally unacceptable and paints a bad image for the group as a whole.