What service?

<p>My husband bought my engagement ring from NWJ Kolonnade in September 2013. The ring was then valued (by them) at R28000. In the mean time we had wedding bands made which were attached (with well planned spacing) to the engagement ring in October 2014 (not at NWJ). On Sunday 24 2016, I took the ring to NWJ Kolonnade to clean, polish and fill small scratches/cracks on the ring. I asked for a new evaluation with wedding bands included and the response was that they needed the original invoice before they could evaluate the ring. Why? Anyway, they valued the rings according to a "code"on the computer at R18000. But that is not my main complaint. They let me know on Wednesday 27 July that the ring was ready for collection. To my utter dismay, they took it upon themselves to remove the spacing between my bands and presented me with an invoice of R2800. I requested them to send the ring back and ensure that I receive it in the same design it was before. I am writing this complaint to make sure NWJ understands that I will not pay for any work done if my ring's design does not look EXACTLY the way it looked before. I am totally disgusted with them and will never do any business with them again.</p>