Wedding band constantly breaking

<p>I purchased a mens 9ct white gold wedding band in October 2014. Since October 2015 (Before the warranty was over), we have been having endless issues with the band whereby the wire on the ring keeps on coming out. The Fourways mall branch has sent it for repairs at Head office 3 times already to fix and today is now the 4th time that the wire has broken again. Given that this is a white gold ring and the negligence is on NWJ for not selling a quality product and service, I think we are now owed a brand new ring seeing as though the workmanship is very poor with the wire constantly breaking. Please solve this as soon as possible as we cannot continue having this problem time and time again!! My husband is a software developer so there is no strenuous work on the ring from his side. </p>