Water resistant watch taking up water when it rain

Item: NWJ
Rating: 2
Author: Charmaine W

I send an email to Customer Service about the 6weeks waiting period for a damaged watch, which is full of water after rain. Bought the watch 6 months ago and havent tested the water resistance. I bought a product thinking it is in working condition, I dont want to wait 6 weeks for repairs, I need it to be replaced or fixed in a better time frame. <br> I emailed customer service 2 days ago about this and still no reply. Ref: NWJ-tuesday-january 2016-7:26:28 Pm

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Replies (1)

NWJ's replyOfficial

11 Jan 2016, 11:35

Hello charmwiggett@,

Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,
The NWJ Customer Care Team

NWJ's reply11 Jan 2016, 11:35

Official