WATCH REPAIR NO: 78809

I purchased a watch at your NWJ Tygervalley store in Cape Town in December<br> 2015 as a gift. I took the watch in to be repaired as it fell in water. It<br> was handed in on the 20-02-2016 with Sade. I was totally disappointed by<br> the lack of communication. I had to constantly follow up and was promised<br> on all occasions that \someone\" would contact me AND THAT NEVER HAPPENED. I<br> was told last week that the watch was going to be returned without being<br> repaired as the damage was too bad. a total of R700 would need to be paid<br> for it to be fixed. a cost of a new watch. it is nearly the end of April.<br> The time it took for the watch to get to head office in Durban and be sent<br> to repairs had already caused water vapors and evaporation to take place<br> within the watch which could have been sorted had it not taken your team<br> three weeks to \"determine' the problem. This really upset me and I will be<br> taking this further. I was willing to have it repaired same day in Cape<br> Town but was told by Sade that it was still under warranty. I constantly<br> purchase at this store but am totally disgusted in the lack of attention<br> and customer service given to me."