TM
Tebogo M

1 reviews | Active since Jun 2012

06 May 2022, 09:47

waiting 2 weeks for an item in stock

I purchased a watch which was in stock as per their website beginning of last week. It has now been 11 days and I keep getting emails from "Melissa" saying the delay is re-seize or sourcing.

1. SOURCING The item was in stock when I ordered it and as of this morning 06/05/2022, the item is still in stock as per their OFFICIAL website SO NO, THE ITEM IS NOT BEING SOURCED.

2. Resizing I did not request resizing so that too is not a valid reason to delay my order

Days Passed including today: 11 Delivery : 5-7 days AFTER DISPATCH

As it stands I have waited 11 days without it being dispatched and once it has been dispatched, I will need to wait 5-7 working days.

As of Mondy, I would have waited two weeks for an item that has not been dispacthed.

I am feeling I have been ****** from and doubt the website I was on is even the real one now regardless of the countless lies from their automatic response updates from "Melissa"

Worst online experience I have every had all round.

0
Replies (3)
NWJ
NWJ's reply06 May 2022, 10:19
Official
 Dear Tebogo,

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Kind regards,Customer Care 
NWJ
NWJ's reply06 May 2022, 10:20
Official
Hi Tebogo

Please may I have your order number?

Kind Regards,
Romona
TM
Tebogo M's update06 May 2022, 10:29
Reviewer Update
Good Morning Romona

Order number is ***