1 reviews | Active since Apr 2017

01 Apr 2017, 13:09

Very bad Sevice

<p>I went to NWJ in Kolonade centre to take a neclace for repair. I was greeted by a saleslady with a very bright smile, but when she realized that I was not going to buy anything the smile disapeared and her attetude towards me changed. She took in the repair but charched me R 210.00 for the very same repair that I was charged a month ago the price of R80.00. I asked why ith price differs so much but was offered no logical explination. I reluctantly signed the paper and lef the shop. I then returned to the shop and adressed the matter again with the the matter and agin I was offered no decent explination Jy just showed me their book and said this is the price and you have to pay it. I was basically treated with contempt and with utmost disrespect. This experience left me feeling that I was treated as a low classed person because I was not going to buy anything and just needed to hand in the repair. I would have gladly payed the difference had I been treated with respect amd was offered a decent explenation.</p> <p> </p> <p>In the past I did buy al my Jewelry at NWJ Kolonade but theyr will never see me again because of this very bad experience</p>

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Replies (1)
NWJ
NWJ's reply04 Apr 2017, 08:15
Official

Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Have a blessed day.

Kind regards,