**** valuation certificate & TERRIBLE service!

Booked in my engagement ring on 2 July for it to be remade at NWJ Cape Gate. Dealt with YVONNE.

Asked for a formal quotation after we just received an email from her with a cost breakdown, very unprofessional! Yvonne said she's never done a quotation in 25 years. She made us feel like it's an unreasonable and absurd request. We had to explain to her what a quotation should look like and what info should be on it.

She then sent us a scanned TILL SLIP with absolutely no information on it - just stating REPAIR. I then rep**** and said that's not what we asked for. I want a detailed QUOTE ON A COMPANY LETTERHEAD explaining exactly what will be done and it must stipulate the guarantee as well.

After a back and forth we finally got a quote, but still not done to satisfaction. The quote was definitely not done by the jeweler himself. Yvonne did it. Still not signed by the jeweler like we requested.

But to avoid further delays, we just gave the go ahead.

Received ring back on the 25th of July. Had to follow up several times for the valuation certificate. Received it 31 July on a WORD DOCUMENT, not done properly AT ALL.

Got confirmation from a previous employee that it's a **** certificate. It's not even on a company letterhead, not signed by jeweler, no company contact details and the specs is completely wrong.

My ring went from the value of R63 000 (April 2022) to R28 300 (July 2023). Meaning, according to *********** YVONNE, the ring's value is now R28 300 after NWJ remade my ring???? HOW IS THIS EVEN POSSIBLE????

BEST OF ALL.... The diamond size is incorrect on her self-made valuation "certificate"!!!!!

The one Diamond is LOOSE so very poor workmanship too.

Submitted a formal complaint to Fabian, awaiting feedback.

We want a full refund and we don't have any trust left in NWJ and we even question the fact that the work was done by a qualified jeweler. AND we even question if the original diamonds is in the ring! Requested jewelers contact details twice, still waiting. WORST SERVICE I RECEIVED EVER! That Yvonne is the most unprofessional person I ever dealt with in my life!

PLEASE READ THE REVIEWS ON THEIR FACEBOOK PAGE. I regret not reading them before we booked the ring in with them. Lesson learned the hard way