Utter disgust for the business NWJ

I chose a rose gold ring at your George based office (Garden Route Mall Branch), which my fiance bought and proposed with in November 2017.

Since then the ring have broken twice. Due to the resize after the initial “break” they said they will have to remake the entire ring or else the problem will persist. Needless to say the ring broke for a second time. Not only did it separate where it was resized (They **** to us saying it’s a BRAND NEW RING MADE ACCORDING TO MY SIZE) but it started to fade with the rose gold simply peeling off the ring.

We took it back 09 September 2018 with the return date marked 05 October 2018. Today is a whole month the ring is in for repairs with not a single word of return. I am getting married in 2 months’ time. In this time I need to get matching pendants and ensure the ring does not simply break while it is on my finger. Their excuses and lies are really enough now. I am demanding feedback on where this ring is at or I want our money back. Simple as that. And hell have no fury if it breaks for a 3rd damn time. You guys simply cannot communicate something as saying exactly what continues to be the problem and if something breaks for a second time there is an ISSUE!