KS
Kelebogile S

1 reviews | Active since Feb 2018

24 Apr 2018, 06:04

Useless Ring, Diamond falling off

I am so not pleased with this Jeweler, My husband bought me a ring and the same diamond keeps coming out every month its not even six months wearing the ring and this is what i get for a stupid expensive ring. I would advice anyone and everyone never to buy from these guys.

Now i have to take the same ring back as usual, when i requested a new one i was told i cant because i already took the ring for adjustment of which it was their stupid problem getting the wrong measurements in the first place and i had to pay. Someone please help because i hate this now

0
Replies (5)
NWJ
NWJ's reply24 Apr 2018, 09:00
Official

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Kind regards,

Best regards,

KS
Kelebogile S's update01 Jun 2018, 17:03
Reviewer Update
I did receive a call from the HO team and from there i took my ring back and they said it would take four weeks, after some weeks i got called i went last week and still one diamond was missing. Apparently they did not see it and it was coming from HO. Anyway i will be collecting the ring today and my worry is what if it falls off again?
KS
Kelebogile S's update03 Jun 2018, 22:09
Reviewer Update
As i have collected the ring , just spent a day with it and today one stone is missing again. Ill write again as i loose more.
KS
Kelebogile S's update17 Jul 2018, 07:27
Reviewer Update
i lost another diamond again.
KS
Kelebogile S's update17 Jul 2018, 07:37
Reviewer Update
i lost another diamond again, Never will i ever waste my time, money, energy and petrol going to Mall of Africa NWJ.