MM
Mark M
1 reviews | Active since Apr 2019
08 Nov 2022, 12:21
Untrained staff
On the 19/10/22 i purchased two rings from NWJ Pavilion. One of the rings had to be re- sized at a cost of R445.00. I received a call on the 02/11/22 telling me I can collect. I collected on 06/11/22 and was told "Sorry, I made a mistake it is R745.00 not R445.00 for the re-size" No mention of the "Mistake" on the call i received to collect? So what happened to the R300.00? Unacceptable NWJ !!!!
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NWJ's replyOfficial
09 Nov 2022, 11:54Dear Mark,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
NWJ's reply09 Nov 2022, 11:54
Official
Dear Mark,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care