Unsatisfied NWJ Customer

Good day. Trust all are well. So where do I begin. I got married in April 2018, only married for 9months now. We've bought our rings from NWJ Galleria, and what problem after problem are we having. Note, in the 9months of married life, my husband is on his 3rd ring from NWJ. First one (white gold), diamonds continuously fell out, so they replaced the ring with a new one. 2nd ring was a white & yellow gold, another issue arises. The gold from the ring kept on coming off! After a repair, again, then again we got told to choose another ring. Right, 3rd ring, plain & no diamonds & white gold. So far no issues.

Okay. Now with my ring. 9months married, my ring gets send away for rhodium plating. I wasnt married even a month and the ring went in for its first rhodium plating, as the bands kept on discoloring, wedding bands actually turned GOLD!!! Month after month, i get the rings back, wear it +- for 3 weeks, send it in, its then away for a month, get it back, just to have the same issue. I got my rings again just before Christmas 2018, brought it back on Jan the 6th 2019, they finally said okay, lets replace them after 9 months of rhodium plating. I only got the rings back on the 6th of Feb 2019, which is last week - 4 DAYS ago!!! Okay. So this morning i noticed my ring is YELLOW again. I get in the car, rush to NWJ, make a scene and say. This ring is 4 days old, NEW bands and the same **** again. After getting highly upset and giving them a piece of my mind, they phone the client whoever called Romana at Head office. The same chick thats been dealing with my and my husbands ring issues since day one. What does she say??? Oh, they will gladly replace them BUT when they come back and the same problem arises I WILL BE HELD LIABLE for every time i bring the rings in for rhodium plating at a cost of R419 each time. Im like ***!!! You say what? Im so upset & mad. You wanna charge me for something that has got nothing to so with me, u sold me your products, month after month the same thing happens and now i must start paying because you dont know whats wrong with your rings!!! When i asked for a contact person higher than this Romano i was told, she is the highest. So who must she report to?? Can someone please try and assist. Would really appreciate it. Thanking you in advance.