UNSATISFIED CUSTOMER

hi

I purchased a lanco watch on the 25/03/2018 at the clear water mall Johannesburg branch, the watch needed links taken off so i had to leave the watch behind and was told they would call when ready for pick up. They called on Tuesday 27/03/2018 advising that the watch cant be altered and that i must come and choose another watch or get a refund. I went into the store chose a second option only to be told that that watch to can not be altered of which i dont think is true all watches can be altered the ladies in store could not alter the watch. I then asked for a refund because they wasting my time. They advised that a refund back to my debit card will take two weeks and that they do not keep cash in store. i know have to make a third trip back to the mall when they call to advise me my refund is ready., of which is such an inconvenience and not great service from nwj. A company that i used often and would refer people to im so appalled at the service i received .

They should advise before taking peoples money that they can not alter watches saves everyone the trouble.