Trade Route NWJ Manager does not have the skills to run the store

I am absolutely disgusted at the Service Received from Rebecca at your Trade Route Mall branch. Tyme bank is in partnership with NWJ with a feature called More Tyme and all the store manager can tell me is they not trained after calling and speaking to her as she was not in store. Why is she hiding from the customers and not willing to help even after I made an attempt to use my airtime to call her. Please help me as I want to get a wedding jewelry for my special day :( I am giving you business and yet she was screaming at me on the phone telling me she is going to fire the people in the store for giving her number. What kind of business do you run? Is that how you treat customers. If you were paying for my wedding then I would understand but you are not even giving me a cent. This is definitely against the consumer protection act and I am going to take this further really.