Too many mixed stories

<p>On 3 November 2016 I purchased a white gold 9ct wedding band at NWJ Kolonnade. The ring is big and was told I needed atleast 3 days for a resize; since my wedding was 2 days away (5 November 16) the lady who assisted me with the sale advised that I take the ring and post the wedding can go to any NWJ for a resize at R150. On Sunday 13 November 16 I went to NWJ North Gate to enquire about the resizing, the gentleman there told us NWJ Kolonnade is supposed to resize it at no cost if we purchased the ring for over R1000 but if we had to book it in with them it would only cost us R73 for the plating. Since we didn't have a slip with us on Sunday, my husband went back to the NWJ North Gate store with the ring and slips on Thursday 27 Nov, only to be told he needs to pay R295 or take it back to NWJ Kolonnade to have it resized for free. My husband drove to Pretoria only to be told that he needs to pay R400 to get it in 3 days time or R300 to have the ring sent to headoffice for a duration of 2 weeks. I have tried calling the NWJ headoffice customer care line and a lady by the name of Vannessa hung up on me. This is completely unacceptable, especially considering that we purchased our rings earlier this year and had TWO (2) rings resized at no resizing cost, only R150 plating. I am really finding it hard to understand why we can't one straight story, else just give us a refund and we'll purchase elsewhere where we won't get so much grief :-(</p>