Think twice before buying from NWJ, especilly shopping online.

I bought a bracelet via the online store. After receiving it, I found it not suitable for me. I then returned it to the Canal walk branch where I was told I will get my refund in about a week and a half’s time. That was the beginning of December it is now the end of December! It’s been more than 3 weeks waiting on my refund. This is absolutely ridiculous! NWJ has the bracelet and my money! Last Wednesday(21 December 2022)I was told by Ramona my refund will be paid on Friday 23 December 2022. Nothing yet!!! All lies!!! I can understand the public holidays but this is utterly ridiculous that I have to ask continuously for my refund. I send emails but I am still waiting on Melissa for assistance! I will never buy from NWJ again and will tell unsuspecting friends and family about my experience! I want my money back ASAP!