SM
Sarah M
1 reviews | Active since Mar 2023
29 Mar 2023, 17:04
The service is wack
I ordered a gift for my mom on the 14th of March. I still haven't received it. I was only given the tracking number on the 24th after I made multiple calls and sent an email asking if I should cancel the order. I explained that my mom's birthday was approaching and I was assured that I'd have my package by Monday. They gave RAM the wrong address and now I'm left to deal with the mess. I don't have the gift and my mom's birthday already passed. Plus they don't answer calls.
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NWJ's replyOfficial
03 Apr 2023, 15:39Dear Sarah, Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
NWJ's reply03 Apr 2023, 15:39
Official
Dear Sarah, Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care